Terms of Service

Terms of Service

Welcome to CustomWP LLC, your dedicated provider of WordPress maintenance packages designed to ensure your website runs smoothly, securely, and efficiently. These Terms of Service (ToS) govern the use of our WordPress maintenance services, website, and interactions between you and CustomWP LLC. By accessing our services, you agree to comply with these ToS, our Privacy Policy, and any other legal agreements applicable to your use of our services.

Our commitment is to provide exceptional WordPress maintenance services with transparency and reliability at the forefront of our operations. Below, you’ll find detailed information about our policies concerning service delivery, refunds, cancellations, and more.

Description of Services

CustomWP LLC offers comprehensive WordPress maintenance packages that may include, but are not limited to, regular updates, backups, security checks, performance optimization, and technical support services. Detailed descriptions of each package’s specific features are available on our website.

Fulfillment Policies

Service Delivery Policy

      • Scope of Services: Our WordPress maintenance packages include regular updates, security checks, backups, performance optimization, and support services.

      • Service Commencement: Services will begin within 2 business days following the confirmation of your purchase and receipt of access credentials to your WordPress site.

      • Reporting: Customers will receive monthly reports detailing the maintenance work completed, including updates, backups, and site performance improvements.

    Refund Policy

        • Eligibility: Refunds are available within 10 days of the initial purchase for new customers who have not used any maintenance services.

        • Process: To request a refund, please reach out to our support team at billing@customwp.io with your order details and reason for the request.

        • Non-Refundable Services: Please note that certain services, such as emergency fixes or custom development work already performed, are non-refundable.

      Cancellation Policy

          • Subscription Services: For customers subscribed to our monthly maintenance plans, cancellations can be made at any time but must be submitted 5 days before the next billing cycle to avoid charges for the upcoming month.

          • Project-Based Services: Cancellations of project-based services must be communicated within 2 hours of project initiation for a full refund. Projects cancelled beyond this timeframe may incur a partial charge based on the work already completed.

        Changes to Services

            • Modifying Your Plan: Customers looking to upgrade, downgrade, or modify their maintenance plan can do so by contacting our support team. Adjustments will take effect from the next billing cycle.

            • Custom Requests: We accommodate custom maintenance requests and will provide a quote based on the specific needs and scope of work.

          Contact Information

          Should you have any questions about our services, wish to request a refund, or need to cancel or change your service plan, please get in touch via:

            Our customer support team is dedicated to ensuring your satisfaction with our WordPress maintenance services. At CustomWP, we’re here to help your website run smoothly and securely, so you can focus on growing your online presence without worry.

            Payments and Fees

            CustomWP LLC may save User’s credit or debit card information, unless the User notifies CustomWP LLC otherwise through an email to billing@customwp.io

            By accepting this Agreement, the User is confirming that it is legally entitled to use the means of payment tendered and, in the case of card payments, that the User is either the cardholder or have the cardholder’s express permission to utilize the card to effect payment. CustomWP LLC may refuse to process a transaction for any reason or refuse Service to anyone at any time at CustomWP LLC’s sole discretion. CustomWP LLC will not be liable to User or any third party by reason of refusing or suspending any transaction after processing has begun.

            Unless stated otherwise, all fees and payments are quoted in the U.S. Dollars. The User is responsible for paying all fees, payments and applicable taxes associated with our Website and Services.

            User Responsibilities

            By using our services, you agree to provide accurate and complete information about yourself and to maintain the confidentiality of your account information. You grant us access to your WordPress site for the purpose of performing maintenance services.

            Intellectual Property Rights

            All content on CustomWP LLC’s website, including text, graphics, logos, and software, is the property of CustomWP LLC or its content suppliers and protected by intellectual property laws.

            Limitation of Liability

            CustomWP LLC shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our services.

            Modifications to Terms

            CustomWP LLC reserves the right to modify these ToS at any time. Continued use of our services after such changes will constitute acceptance of the new ToS.

            Governing Law

            These ToS and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of the state of North Carolina.